Last updated: 23 April 2026
Service operated by Moritz Meyer, Waldstrasse 12, 27243 Harpstedt, Germany
Contact: boards.ohana@gmail.com
1. Service Description & Acceptance
Ohana Rentals operates a self-service smart locker rental system at Nova School of Business and Economics (Nova SBE), Carcavelos Campus. By initiating a rental — entering your details and submitting the booking form — you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree, do not proceed with a rental.
These terms constitute a legally binding contract between you ("Renter") and the operator, Moritz Meyer ("Ohana Rentals", "we", "us").
2. Eligibility
The rental service is available to Nova SBE students, faculty, and staff ("Nova SBE Community Members") and their guests, subject to the following conditions:
- Nova SBE Community Members may be accompanied by guests, who rent under the Community Member's full responsibility.
- The Community Member assumes full responsibility for any guest's conduct, safe use of items, and compliance with these Terms.
- By submitting your details, you confirm your eligibility and, where applicable, your responsibility for any guest.
3. Rental Process & Smart Lock
Upon confirmed booking, a one-time PIN is issued to open the smart padlock securing the locker shelf. You acknowledge and agree that:
- The PIN is active for approximately 2 minutes from issuance. You must use it immediately.
- Opening the locker with the PIN constitutes the start of your rental and acceptance of the item's condition.
- You must lock the shelf again immediately after taking your items.
- A separate return PIN will be issued when you initiate your return through the app.
- You must lock the shelf again after returning all items.
- Failure to lock the shelf leaves items unsecured; you remain liable for any loss or damage until the shelf is properly secured.
4. Pricing, Billing & Payment
Hourly items: Every commenced hour is billed in full. Example: 1 hour 5 minutes of rental = 2 hours charged. There are no partial-hour refunds.
Daily items: Priced per 24-hour period. Every commenced 24-hour period is billed in full.
Card authorisation: By providing your payment card details, you authorise Ohana Rentals to charge the total rental amount to your card upon return. Your card is not charged at the time of booking.
Automatic charge: Upon initiating your return through the app, the total rental fee is calculated and charged automatically to your saved payment method via Stripe. You will receive a payment confirmation by email.
Failed payment: If the automatic charge fails, you remain liable for the outstanding amount. We reserve the right to use alternative collection methods and may charge late payment interest at the statutory rate under Portuguese law (Art. 806 CC).
Currency: All prices are in Euros (€) inclusive of applicable taxes.
5. Maximum Rental Duration & Late Returns
All items must be returned within 24 hours of the rental start time. After this period:
- The accumulated rental fee continues to accrue for every commenced hour/day until return.
- A late return surcharge of €10 per additional commenced 24-hour period is applied from the 25th hour.
- We reserve the right to contact you directly and, if necessary, report non-return to Nova SBE administration.
- Items not returned within 72 hours of the rental start will be considered lost or stolen and the full replacement value (see §7) will be charged.
6. Renter's Responsibilities & Conduct
By renting, you agree to:
- Inspect items before taking them. Taking an item confirms you have received it in good, functional condition.
- Return items in the same clean, complete, and undamaged condition in which you received them.
- Return all included components, parts, cards, accessories, and packaging.
- Not transfer, sub-let, or lend rented items to any person not included in the original rental.
- Use items only for their intended purpose and in accordance with any instructions provided.
- Not use items under the influence of alcohol or illegal substances.
- Comply with all Nova SBE campus rules and facility regulations at all times.
- Report any damage, malfunction, or loss to us immediately at boards.ohana@gmail.com or via WhatsApp.
- Lock the shelf securely after every interaction (taking and returning items).
7. Damage, Loss & Replacement Costs
You are financially responsible for any damage to, or loss of, rented items during your rental period. The following cost structure applies:
Games & Accessories — Damage:
- Minor damage (worn packaging, minor scratches not affecting use): €5–€10
- Damaged or missing components (cards, pieces, dice, parts): €10–€30 per incident
- Item rendered unusable: full replacement cost of the item
Sports Equipment — Damage:
- Minor damage (small cosmetic marks not affecting function): €10
- Significant damage affecting function: €20–€80 depending on item
- Item rendered unusable: full replacement cost
Loss or Theft (any item): Full replacement cost of the item at current market value.
Tent — Damage/Loss:
- Damage to fabric, poles, or pegs: €15–€50 per component
- Total loss or destruction: €120
Damage charges will be applied to your saved payment card after prior written notification by email. You have 48 hours to dispute a damage charge before it is processed. Disputes must be submitted to boards.ohana@gmail.com with photographic evidence.
8. Cancellation & No-Refund Policy
Once a rental PIN has been issued, the rental has commenced and cannot be cancelled. No refunds are issued for unused rental time. If you return an item earlier than planned, you are only charged for the hours/days actually elapsed (rounded up).
9. Assumption of Risk & Liability
Use of rented items is entirely at your own risk. You acknowledge that:
- Physical sports equipment carries inherent risks of injury. By renting such items, you confirm you are physically fit to use them and will do so responsibly.
- Ohana Rentals staff are not present during your use of rented items and cannot supervise your activities.
- Ohana Rentals is not liable for any injury, death, or damage to third parties arising from your use of rented items.
- Ohana Rentals is not liable for loss of or damage to your personal belongings during a rental.
- You agree to indemnify and hold harmless Ohana Rentals, its operator, and affiliates against any third-party claims arising from your use of rented items.
This limitation of liability applies to ordinary negligence only. It does not exclude or limit liability for gross negligence, willful misconduct, or mandatory statutory liability under Portuguese or German consumer protection law.
10. Availability & Service Suspension
Item availability is on a first-come, first-served basis and cannot be guaranteed. Ohana Rentals reserves the right to temporarily suspend, restrict, or modify the rental service at any time, including for maintenance, operational reasons, or safety concerns. Such suspension does not constitute a breach of contract and does not entitle the Renter to a refund for periods not yet commenced.
11. Consequences of Breach & Termination
Material breach of these Terms — including but not limited to unauthorized transfer of rented items, non-return, non-payment, or misconduct — may result in:
- Immediate termination of the rental agreement
- Charge of all outstanding fees plus applicable damage/replacement costs
- Permanent suspension from Ohana Rentals services
- Notification to Nova SBE administration
- Civil and/or criminal proceedings where applicable
12. Changes to These Terms
Ohana Rentals reserves the right to amend these Terms & Conditions at any time. For existing obligations (active or recently completed rentals), the version in force at the time of booking applies. For new bookings made after publication of updated terms, the latest version applies. We will publish changes on this page with an updated date.
13. Governing Law & Jurisdiction
These Terms are governed by Portuguese law. Any disputes arising from or related to these Terms or a rental transaction shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal. If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force and effect.
14. Privacy
Personal data is processed in accordance with our Privacy Policy, which forms an integral part of these Terms and is available via the Privacy Policy link in the footer.
15. Acknowledgement
By completing a rental, you confirm that you have read, understood, and voluntarily agreed to these Terms & Conditions, and that you are at least 18 years of age or have the consent of a legal guardian.
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